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Service Coordination Specialist

3 months ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time

Are You Ready for a Rewarding Career?

If you are seeking a fulfilling career with opportunities for coaching and training in a high-demand field, we invite you to consider a position with Mr. Rooter Plumbing.

Why Choose a Dispatcher Role?

Although you may not have previously considered dispatching as a career path, it is a well-compensated position that plays a crucial role in the essential plumbing services industry. This profession is always in demand, providing job security even during economic fluctuations.

No Experience? No Problem

At Mr. Rooter Plumbing, we welcome candidates without prior dispatching experience or a college degree. If you possess these qualifications, that’s a bonus, but we are committed to training you in all necessary skills to excel in this field.

Career Advancement Opportunities

We believe in nurturing talent and providing pathways for professional growth. As you develop your skills, you will have opportunities to enhance your leadership capabilities and secure your future in the plumbing industry.

Are You a Good Fit?

This role may not be suitable for everyone. However, if you enjoy challenges, problem-solving, and assisting others, this position may be ideal for you:

  • You thrive on interaction with others, serving as a vital link between service professionals and management.
  • You appreciate working collaboratively, contributing to a positive customer experience.
  • You are patient and persistent, willing to assist others and see tasks through to completion.
  • You are comfortable with technology and eager to learn new software applications.
  • You embrace challenges and apply innovative solutions to complex situations.
  • You value teamwork and contribute to a supportive work environment.

Your Responsibilities

Initially, you will work alongside an experienced dispatcher to acquire the necessary knowledge and skills. Once trained, you will play a key role in ensuring an exceptional experience for our customers.

Your responsibilities will include:

  • Communication: Interacting with management and service professionals to coordinate activities and ensure timely service delivery.
  • Adaptability: Adjusting to changing priorities and demands while maintaining focus on organizational goals.
  • Process Adherence: Following established procedures for customer communication and payment processing.

Measuring Success

At Mr. Rooter Plumbing, we foster a collaborative and competitive environment, focusing on key performance indicators to ensure collective success:

  • Solution Delivery: Educating customers on their options and following through on service commitments.
  • Quality Assurance: Ensuring tasks are completed correctly on the first attempt.
  • Efficiency: Maximizing productivity and minimizing waste.
  • Customer Satisfaction: Gathering feedback to maintain high service ratings.

Job Requirements

To be considered for this position, candidates should meet the following criteria:

  • Experience with computers.
  • Professional phone etiquette.
  • A positive attitude.
  • Reliability and dependability.

Employee Benefits

We are committed to supporting our team members through:

  • Comprehensive training programs.
  • Access to advanced technology and software.
  • Retirement savings matching programs.
  • Flexible scheduling options.

At Mr. Rooter Plumbing, we are dedicated to helping our employees build lasting careers in the plumbing industry, from entry-level positions to advanced roles.