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Service Coordination Specialist

3 months ago

West Kelowna, British Columbia, Canada Mr. Rooter Full time

Overview of the Role

If you are seeking a fulfilling career that offers training and development in a high-demand field, we invite you to consider a position with Mr. Rooter Plumbing.

This role as a dispatcher may not have been on your radar, but it is a rewarding career choice. Plumbing services are essential and always in demand, providing job stability even during economic fluctuations. As a dispatch professional, your contributions will be significant.

No Prior Experience Required

At Mr. Rooter Plumbing, we do not require previous dispatching experience or a college degree to become part of our team. However, any relevant experience is beneficial.

We will equip you with all the necessary training to excel in this industry. In a short time, you will become a skilled dispatch professional.

Moreover, you will have opportunities to develop advanced leadership skills and gain credentials that enhance your job security and potential for income growth. This is truly an exceptional dispatching role.

Are You a Good Fit?

This position may not suit everyone. It can be demanding, but if you enjoy challenges, problem-solving, and assisting others, this could be the right opportunity for you:

  • You enjoy engaging with people. As a key player in our organization, you will communicate daily with service professionals and management, addressing issues and ensuring smooth operations.
  • You thrive in a collaborative setting. After your initial training, you will work closely with management and customer service representatives to deliver outstanding service to our clients.
  • You possess patience and determination. You enjoy resolving issues and are not easily frustrated. You are willing to take the time to assist others and see tasks through to completion.
  • You are comfortable with technology. Familiarity with various digital tools and software applications is essential. We will provide training on how to effectively use the systems required for this role.
  • You embrace challenges. You will apply innovative solutions to complex issues, helping the franchise meet its strategic objectives and financial targets.
  • You value teamwork. You will play a vital role in fostering a positive work environment that promotes excellence and collaboration.

Responsibilities

Initially, you will partner with an experienced dispatcher to learn the skills necessary for success. Once you are fully trained, you will be instrumental in providing an exceptional experience for our customers.

Your key responsibilities will include:

  • Communication: Interacting daily with management and service professionals to coordinate activities, ensuring that the right tools and technicians are dispatched to address customer plumbing needs promptly.
  • Adaptability: Adjusting to changing priorities and demands from both customers and management while maintaining focus on the franchise's objectives.
  • Process Adherence: Following the established Mr. Rooter Plumbing procedures, from customer communication to payment processing.

Measuring Success

At Mr. Rooter Plumbing, we foster a collaborative and competitive atmosphere, tracking performance metrics to ensure collective success. We celebrate achievements regularly.

Success is measured through:

  • Providing Effective Solutions: Educating customers thoroughly and presenting them with the best options to resolve their issues and prevent future problems.
  • Quality Assurance: Ensuring that all tasks are completed correctly on the first attempt.
  • Operational Efficiency: Maintaining productivity and minimizing waste of materials.
  • Customer Satisfaction: Gathering feedback through surveys and reviews to uphold high standards for our brand.

Requirements

The following qualifications are essential for this position:

  • Computer proficiency.
  • Friendly phone demeanor.
  • Positive attitude.
  • Reliability.

Employee Benefits

We prioritize the well-being of our team members by offering:

  • Paid training to ensure you have the skills needed for career advancement.
  • Access to state-of-the-art technology and software to enhance customer interactions.
  • RRSP matching program.
  • Flexible scheduling options.

The starting pay range for this position is competitive, reflecting your experience in similar roles.

At Mr. Rooter Plumbing, we are committed to helping our team members build rewarding careers in the plumbing industry, from entry-level positions to leadership roles.