Hotel Front Desk Supervisor

5 days ago


Windsor, Ontario, Canada Kenora Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Kenora Motel. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.

Key Responsibilities
  • Co-ordination and Scheduling

Coordinate activities with other work units or departments to ensure efficient operation of the front desk.

Work Scheduling and Procedures

Establish and maintain work schedules and procedures to ensure effective use of resources.

Supervision and Training

Supervise and train staff in job duties, safety procedures, and company policies to ensure high-quality service delivery.

Reporting and Communication

Prepare and submit reports to management on guest feedback, staff performance, and operational issues.

Guest Services

Assist guests with special needs, such as room assignments, amenities, and services.

Equipment Maintenance

Maintain the operation of computer systems, equipment, and machinery to ensure business continuity and customer service delivery.

Supply Management

Requisition materials and supplies to ensure adequate stock levels.

Requirements
  • Education

Secondary (high) school graduation certificate.

Experience

1 to less than 7 months of experience in a similar role.

Language

Fluency in English.

Work Hours

40 hours per week.



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