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Hotel Front Desk Supervisor

2 months ago


Windsor, Ontario, Canada Kenora Motel Full time
Job Summary

We are seeking a highly organized and customer-focused Hotel Front Desk Supervisor to join our team at Kenora Motel. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk staff.

Key Responsibilities
  • Guest Service: Provide prompt and courteous service to guests, responding to their inquiries and resolving any issues in a professional and efficient manner.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and maintaining accurate records.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure excellent guest service and efficient front desk operations.
  • Reporting and Administration: Prepare and submit reports on front desk operations, including guest feedback and suggestions for improvement.
  • Inventory and Supplies: Requisition and manage inventory of front desk supplies, including paper, pens, and other essential items.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 to less than 7 months of experience in a front desk or customer service role
  • Language: English
  • Work Hours: 40 hours per week