Hotel Night Auditor

3 weeks ago


Woodstock, Ontario, Canada Holiday Inn Express & Suites Woodstock South Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South.

Key Responsibilities:
  • Investigate and resolve guest complaints and claims in a professional and courteous manner.
  • Register arriving guests, assign rooms, and process group arrivals and departures.
  • Process room reservations, cancellations, and changes, as well as provide information on hotel facilities and services.
  • Exchange foreign currency and process guests' departures, calculate charges, and receive payments.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties.
  • Provide exceptional customer service and respond to guest inquiries and requests.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Dependability, efficiency, and a team player attitude.
Work Environment:

The Hotel Night Auditor will work in a dynamic and fast-paced environment, interacting with guests and colleagues in a professional and courteous manner.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our team.


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