Hotel Front Desk Associate
1 month ago
We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South.
Job Summary:The Hotel Night Auditor is responsible for ensuring the accuracy of hotel transactions, investigating complaints and claims, and providing exceptional guest service. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:- Investigate and resolve guest complaints and claims in a timely and professional manner.
- Process guest arrivals and departures, including room assignments and key management.
- Balance cash and complete balance sheets, cash reports, and related forms.
- Provide information on hotel facilities and services, as well as points of interest in the area.
- Exchange foreign currency and process guest payments.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed.
- Provide exceptional guest service, including answering phone calls and responding to guest inquiries.
- Secondary (high) school graduation certificate.
- 7 months to less than 1 year of experience in a hospitality industry setting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and under pressure.
- Dependability, efficiency, and reliability.
- Team player with excellent interpersonal skills.
The Hotel Night Auditor will work in a fast-paced hotel environment, interacting with guests and colleagues on a regular basis. The ideal candidate will be able to work independently and as part of a team, with a strong focus on providing exceptional guest service.
Language:The primary language of work is English.
Hours:The Hotel Night Auditor will work 40 hours per week, with a regular schedule that includes evenings and weekends.
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