Hotel Night Auditor

4 weeks ago

Woodstock, Ontario, Canada Holiday Inn Express & Suites Woodstock South Full time
Hotel Night Auditor Job Description

We are seeking a detail-oriented and organized Hotel Night Auditor to join our team at Holiday Inn Express & Suites Woodstock South. As a key member of our front desk team, you will be responsible for ensuring the smooth operation of our hotel's night audit process.

Key Responsibilities:
  • Investigate and resolve guest complaints and issues in a timely and professional manner.
  • Process guest arrivals and departures, including room assignments and key management.
  • Balance cash and complete balance sheets, cash reports, and related forms.
  • Maintain an accurate and up-to-date inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, and perform light housekeeping and cleaning duties as needed.
  • Provide exceptional customer service and respond to guest inquiries and requests in a timely and professional manner.
Requirements:
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and under pressure.
  • Dependability, efficiency, and a strong work ethic.
Work Environment:

This is a permanent, full-time position with a 40-hour workweek. The work environment is fast-paced and requires attention to detail. The ideal candidate will be a team player with excellent communication and interpersonal skills.

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