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Service Operations Coordinator

3 months ago

PointeClaire, Quebec, Canada Cummins Inc. Full time

Position Overview

We are seeking a skilled Service Administrator to enhance our Distribution operations.

In this position, you will contribute significantly in the following areas:

  • Act as the primary point of contact for customers, fostering exceptional service and supporting business growth within the branch.
  • Develop strong relationships with customers through effective communication, whether via phone or in-person.
  • Evaluate customer requirements and collect relevant information to ensure their needs are met.
  • Generate basic work orders in the designated systems to facilitate service delivery.
  • Provide timely updates to customers regarding their inquiries as needed.

To excel in this role, the following qualifications are essential:

  • A high school diploma or equivalent educational background.
  • Relevant work experience or specialized skills gained through education or training.
  • Proficiency in both French and English, with strong verbal and written communication skills.
  • Ability to maintain accurate customer and site information within the system.
  • Ensure availability of necessary equipment and parts, along with logistics for scheduled work orders.
  • Collaborate with technicians to identify and manage health and safety risks associated with job planning.
  • Strong organizational skills and the ability to prioritize tasks effectively in a fast-paced environment.

Compensation and Benefits

Salary will be commensurate with experience. Additional benefits may vary by location and can include options such as a Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a comprehensive range of personal and professional benefits.

At Cummins, we are dedicated to promoting diversity and employment equity in accordance with the Employment Equity Act, ensuring our workforce reflects the diverse nature of Canadian society.

We provide equal employment opportunities to all qualified individuals, without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or any other status protected by law.

The selected candidate will undergo our Pre-Employment Background Screening process, which includes a Criminal Background Check.

Job Category SERVICE

Primary Location Canada-Quebec-Montréal

Job Type Experienced - Exempt / Office

Recruitment Type Office

Organization Distribution Business

Role Category Onsite

Relocation Package Ineligible

Req ID: 240004ZW