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Mid-Market Account Management Leader

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Montreal, Quebec, Canada the Ladders Full time

Position Overview: As the Manager of Mid-Market Account Management, you will play a pivotal role in enhancing access to health and wellness benefits for Canadians.

Reporting Structure: You will report directly to Melissa Trottier, Vice-President of Customer Success.

Key Responsibilities:

  • Lead and inspire a dedicated account management team.
  • Foster engagement and collaboration to ensure client satisfaction.
  • Implement strategies to improve service delivery and client outcomes.

Impact: Your leadership will be essential in driving the success of our initiatives and ensuring that our clients receive the highest level of service.