Digital Transformation Architect
4 days ago
Job Title: Digital Transformation Architect
Job Summary:
We are seeking a highly experienced Digital Transformation Architect to join our team at ServiceNow. As a key member of our customer success team, you will be responsible for developing and maintaining C-level executive relationships and relationship management across 1-2 clients.
Key Responsibilities:
- Develop and maintain strong executive relationships with CIO, CFO, CHRO, and business leaders
- Develop implementation strategies and readiness processes to accelerate time to value
- Maintain account-level relationships for clear value proposition within the account
- Participate in account delivery governance
- Advocate and champion ServiceNow's best practices
- Deliver high customer satisfaction metrics for assigned accounts
Requirements:
- Minimum 7 years of experience in management consulting leadership roles at top-tier consulting companies or equivalent, focused on technology-enabled transformations
- Proven track record of success at Fortune 50-500 accounts
- Understanding of issues and imperatives driving digital transformation across industries
- Depth in digital transformation design, implementation, and management
- Middle and back-office functional experience
- IT, HR, and GBS transformation experience
- Strong executive relationships with CIO, CFO, CHRO, and business line leaders
- Experience serving as part of a key client account leadership team
- Successful experience integrating with other account functions in developing and implementing account strategies and customer outcomes plans
- Experience developing account partnering (co-delivery) relationships with large consultancies and technology implementation firms, Big 4, GSIs
- Knowledge of ServiceNow, minimal; ideal is knowledge and experience with multiple ServiceNow product suites
- Fluency in French
About ServiceNow:
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500.
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