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Lead Technical Consultant
3 months ago
Company: Co-operators
Department: Information Technology
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: Proficiency in English is essential; French is a valuable asset.
The Opportunity:
As a prominent Canadian financial services co-operative, Co-operators is dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in realizing this vision, which is why we prioritize our employees by cultivating a robust culture and offering development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are genuinely passionate about supporting our clients and communities.
Our Information Technology division aims to lead in leveraging technology to enhance business strategies. We bridge innovative concepts with practical solutions to deliver value and efficiency for our clients, employees, and communities. Our achievements stem from our skilled and diverse workforce, committed to excellence, innovation, and agility.
Role Overview:
The Lead Technical Consultant is responsible for ensuring the availability, stability, integrity, and efficient operation of intricate technologies deployed across various technical platforms and environments within the organization. Focusing on a specialized area of expertise, the incumbent will guarantee that technical services in that domain are delivered to clients, addressing both current and future business requirements while meeting established service levels for performance and availability. Responsibilities include research, design, implementation support, complex incident resolution, project consulting, and ongoing maintenance. This senior role also provides mentorship to junior technical analysts.
Technologies You Will Work With:
- Experience with SharePoint, SharePoint Online, MS Teams, OneDrive, PowerShell, and the Office 365 suite.
- Familiarity with Teams Premium, Active Directory, Power BI, MS Graph, APIs, and Service Now is advantageous.
Your Impact:
- Conduct research and design technology solutions based on requirements, formulating proposals that offer alternatives and recommendations to meet client needs, collaborating with peers to develop optimal design topologies and configurations.
- Coordinate with other teams and external partners to ensure successful implementation of system software and hardware solutions, addressing issues in both testing and production environments.
- Manage complex technical incidents and problem resolution across various production and testing environments through research, investigation, and diagnostic recommendations.
- Establish operational processes and procedures to monitor and control diverse production and testing environments.
- Provide technical leadership and consultation to internal stakeholders and external partners on complex projects as the primary representative of a specific technology domain.
- Identify emerging technological trends and offer strategic recommendations to management.
- Deliver training and mentorship to peers and clients as necessary, ensuring team members are informed of existing or new processes.
- Engage in change management processes to ensure clients are aware of system changes and that IT change procedures are adhered to for approving and implementing modifications.
Keys to Success:
- Possess an innovative mindset to enhance operational efficiencies and the ability to influence change, with a primary focus on client needs.
- Utilize critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions, and proactively propose solutions.
- Exhibit strong communication skills to convey messages clearly and explore diverse perspectives.
- Build trusting relationships and provide guidance to support the development of colleagues.
Qualifications:
- Experience in administering and configuring SharePoint, SharePoint Online, MS Teams, and knowledge of Office 365 suite security concepts, controls, and integrations.
- Experience in a complex technical environment with an understanding of operational processes such as incident and change management, including ITIL and LEAN methodologies.
- Proficiency in creating and enhancing PowerShell scripts to automate tasks while adhering to security protocols.
Additional Information:
- Successful candidates will undergo a Criminal Record and Consumer History background check as a condition of employment.
What We Offer:
- Opportunities for training and professional development to advance your career.
- Flexible work arrangements and paid time off to support personal and family needs.
- A holistic approach to well-being, including physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to contribute to your community.
- In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.
