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Special Orders Coordinator
2 months ago
About Marwood
Marwood International Inc. is a leading full-service provider of automotive OEM structural components and modular assembly solutions. With a strong focus on waste elimination and light-weighting initiatives, we strive to deliver high-quality products to our customers across Canada, the US, and Japan.
Our Company Culture
We are a Canadian-owned and community-oriented company that values health and wellness. Our team is dedicated to providing excellent customer service and ensuring the highest level of quality in our products.
What We Offer
We provide a competitive compensation package, including premiums, great benefits, and perks. Our employees also enjoy company-provided uniforms and a positive and professional work environment.
Your Role and Responsibilities
- Coordinate and ship all service and non-production parts to ensure 100% customer on-time delivery.
- Communicate with other departments regarding inventory needed and/or part issues.
- Pack shipments to customer specifications.
- Create Bills of Lading, customs paperwork, and schedule freight carriers.
- Maintain an orderly and accurate service parts inventory.
- Coordinate and ship all special orders, including supporting ship notices for non-production shipments being exported.
- Order shipping supplies such as packaging, boxes, foam wrapping, etc. to support service and special orders.
- Track container shortages for all necessary customers.
- Obtain SMART numbers and other customer requirements for container shortages.
- Complete supporting documentation for container shortages.
- Enter container receipts/BOL into required customer systems.
- Assist Production when required to gather equipment/tools to run service parts.
- Be familiar and properly utilize all customer portals and/or applications that are relevant to executing this role effectively.
- Raise awareness if there is a quality concern but are not quality control.
- All other relevant duties as assigned.
Key Requirements
- Minimum Grade 12 Diploma or equivalent of education.
- College/University degree preferred but not required.
- Excellent organization, planning, communication, and interpersonal skills.
- Valid Drivers' License & Valid Forklift License (or a willingness to obtain).
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office suite products Extremely detail oriented.
- Capable of working independently or in teams and ability to work under pressure.
- Capable of making decisions and not afraid to ask questions.
- Positive and professional attitude and willingness to learn and grow.
- Knowledge of procedures, policies, and MOS's.
Marwood's Commitment to Diversity and Inclusion
Marwood is committed to creating a diverse and inclusive company culture. As an equal opportunity employer, all qualified candidates will receive consideration for employment without regards to disability, sex, race, gender identity, sexual orientation, religion, national origin, age, or any other protected status under applicable legislation.
