Cloudflare Technical Support Manager
1 month ago
At Cloudflare, we are on a mission to help build a better Internet. We are looking for a highly skilled and experienced Technical Support Manager to join our team. As a Technical Support Manager, you will be responsible for leading a team of Technical Support Engineers specializing in our Zero Trust solutions from Cloudflare.
Key Responsibilities:
- Coach and develop a team of support engineers to excel at their jobs.
- Consistently achieve operational performance KPIs and quality levels.
- Participate in global and regional continuous improvement projects.
- Plan staffing and scheduling to ensure full service coverage.
- Sourcing and hiring outstanding technical talent.
- Help build individual career plans for engineers.
- Perform duty manager shifts including occasional weekends.
Requirements:
- Proven experience working in a high-performance team environment.
- Strong technical background or support-related work advantageous.
- Interest and aptitude for leading a team of specialist support engineers.
- Experience in hiring and coaching support engineers.
- Natural desire to help build the best support team in the industry.
About Cloudflare:
Cloudflare is a highly ambitious, large-scale technology company with a soul. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
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