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Claims Processing Specialist

3 months ago


Fredericton, New Brunswick, Canada Next Level Group Full time

Next Level Group is looking for a Warranty Administrator to manage warranty processes effectively. This role will involve overseeing warranty claims, managing work orders, and ensuring accurate reconciliation of claims. The ideal candidate will possess excellent organizational abilities and experience in maintaining electronic records.

Key Responsibilities

  • Generate and submit warranty claims; ensure proper reconciliation of warranty payments.
  • Manage the administration of warranty claims efficiently.
  • Open and close work orders as necessary.
  • Process warranty requests in a timely manner.
  • Reconcile claims to maintain accurate records.
  • Provide exceptional customer service via phone interactions.
  • Coordinate schedules between technicians and customers.
  • Review and reconcile technician labor hours as recorded on timecards.
  • Ensure timely processing of work orders.
  • Collect and process payment information accurately.

Qualifications

  • Strong organizational skills are essential.
  • Exceptional written and verbal communication skills are required.
  • Experience with electronic record management is advantageous.
  • Attention to detail is crucial.
  • Effective time management skills, as warranty support is time-sensitive.
  • Ability to thrive in a fast-paced work environment.
  • Proficiency in various software applications, including Word, Excel, PowerPoint, and Outlook.
  • Adaptability to changes in a dynamic work setting.
  • A high level of customer service orientation is necessary.