Technical Sales Specialist

1 month ago


Sudbury, Ontario, Canada Millennium 1 Solutions Full time
Job Title: Technical Sales Specialist

We are seeking a highly motivated and results-driven Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for connecting with customers from coast-to-coast, conducting outbound calls for customer retention, sales, and services, and promoting and recommending the latest products and services to customers on outbound sales queues.

Key Responsibilities:
  • Connect with customers from coast-to-coast.
  • Conduct outbound calls for customer retention, sales, and services.
  • Promote and recommend the latest products and services to customers on outbound sales queues.
  • Manage call flows, provide first call resolution and satisfying customer expectations.
  • Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions.
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities.
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.
  • Accurately resolve customer questions with a high level of professionalism
  • Accurately document customer interactions within the appropriate systems
  • Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
  • Maintain a high level of competition and product knowledge.
  • Maintain a high level of confidentiality.
  • Other job tasks as required.
Requirements:
  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
  • A flexible schedule (including evenings and weekends)
  • An ability to build rapport with customers.
  • An ability to navigate multiple computer systems.
  • An ability to work in a target-driven environment.
  • A secure area to store company and customer related information.
  • Power outlets for both a PC and Monitor
  • High Speed internet (10MB or greater)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi.
  • Apple or Android phone (not Mandatory)


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