Technical Sales Specialist
1 month ago
We are seeking a highly motivated and results-driven Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for connecting with customers from coast-to-coast, conducting outbound calls for customer retention, sales, and services, and promoting and recommending the latest products and services to customers on outbound sales queues.
Key Responsibilities:- Connect with customers from coast-to-coast.
- Conduct outbound calls for customer retention, sales, and services.
- Promote and recommend the latest products and services to customers on outbound sales queues.
- Manage call flows, provide first call resolution and satisfying customer expectations.
- Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions.
- Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.
- Meeting key performance indicators
- Following up with customers to ensure customer satisfaction and expanding sales opportunities.
- Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own.
- Accurately resolve customer questions with a high level of professionalism
- Accurately document customer interactions within the appropriate systems
- Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
- Maintain a high level of competition and product knowledge.
- Maintain a high level of confidentiality.
- Other job tasks as required.
- Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
- A flexible schedule (including evenings and weekends)
- An ability to build rapport with customers.
- An ability to navigate multiple computer systems.
- An ability to work in a target-driven environment.
- A secure area to store company and customer related information.
- Power outlets for both a PC and Monitor
- High Speed internet (10MB or greater)
- A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction. This is important since you must be connected via Ethernet port and not by Wi-Fi.
- Apple or Android phone (not Mandatory)
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