Cisco Network Security Specialist
4 weeks ago
We are seeking an experienced Network Security Engineer to join our team at Cloudflare, Inc. and support our largest and most technically sophisticated customers in resolving technical problems, threats or attacks on their infrastructure at OSI Layers 3, 4, and 7.
Key Responsibilities- Communicate with customers via chat, email, and phone to provide technical support and guidance on network security.
- DDoS mitigation for OSI layers 3,4, & 7: advise customers on how to filter malicious traffic using Cloudflare tools like Magic Transit, Network Firewall, WAF, IP reputation lists, packet inspection, blocklisting, allowlisting, and rate limiting.
- Work with Engineering and Operations teams to mitigate attacks, suggest steps to mitigate, and apply the appropriate mitigation when applicable.
- Collaborate with Engineering and Product teams to improve products and tools.
- Fluent English speaker is a requirement.
- Minimum 3 years working within a Technical Support team solving various technical issues.
- Self-driven and capable of learning new technologies / systems / features with little guidance.
- Fundamental understanding how the Internet works (OSI Model).
- Advanced understanding of internet protocols like TCP and UDP.
- Computer Networking fundamentals, experience with iptables and looking glass.
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels.
- Packet capture analysis.
- Experience in command line and tools, including curl, dig, traceroute, openssl, git.
- Experience in a web development and / or hosting environment such as installing and configuring web servers like Apache, Nginx, Caddy and IIS.
- Experience in working as part of a team in a customer-facing role.
- Flexibility to work varying work schedules including; Tuesday through Saturday, Sunday through Thursday, holidays, weekends, more than 5 days in a row, or additional hours on occasion.
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
We provide reasonable accommodations to qualified individuals with disabilities.
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