Audiovisual Systems Specialist
4 weeks ago
Position Overview
The Audiovisual Systems Specialist is tasked with the setup and management of basic audiovisual systems within a hospitality setting, ensuring utmost client satisfaction. This role is accountable to an Operations Manager, Operations Director, or Director of Event Technology.
Key Responsibilities
Equipment Management
Guarantees a seamless event through precise and timely setup, operation, and dismantling of essential audiovisual equipment as detailed in the technical specifications.Client Engagement
Aims to surpass the expectations and requirements of both internal and external clients. Cultivates a positive rapport with all customers through effective communication. Engages with clients on-site to confirm their needs are met and that the equipment setup is functioning correctly. Observes events and checks in with clients throughout the duration. Recognizes and nurtures the relationship between the hotel and the client.Technical Proficiency
Comprehends the technical facets of the role and exhibits fundamental operational skills to troubleshoot and resolve equipment and software issues. Addresses equipment challenges and modifications promptly and professionally.Knowledge of Systems
Familiar with company protocols, adheres to procedures, and accurately completes system entries and documentation. Utilizes equipment sheets to ascertain the gear scheduled for setup and teardown. Collaborates with other personnel and external vendors for equipment needs. Enhances revenue through effective floor up-selling strategies. Works with clients to finalize billing statements. Completes order entries in the designated system as required.Qualifications
High School Diploma is mandatory; an Associate's degree is preferred. A minimum of 1 year of experience in customer service or hospitality is advantageous. At least 1 year of audiovisual experience or equivalent in an educational setting is preferred. A valid driver's license is necessary for team members who may operate company vehicles. Additional DOT requirements may apply if relevant.Competencies
Ownership Hospitality Professionalism Responsiveness Safety Awareness Action-Oriented Technologically Proficient Accountability-
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