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Computer Systems Support Analyst
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at CUSTOM KART INC. as a key member of our IT department. The successful candidate will be responsible for providing top-notch technical support to our employees, ensuring seamless operation of our computer systems and networks.
Key Responsibilities- Technical Support: Provide timely and effective technical assistance to employees experiencing difficulties with computer systems, networks, and software.
- Problem-Solving: Research and implement solutions to technical issues, utilizing technical manuals, user guides, and other resources as needed.
- Training and Development: Offer training and guidance to employees to enhance their technical skills and knowledge.
- Documentation and Reporting: Maintain accurate records of technical issues and solutions, providing valuable insights for future reference.
- Team Leadership: Supervise and mentor junior technical support staff, promoting a culture of excellence and teamwork.
- Customer Service: Provide exceptional customer service to employees, ensuring their technical needs are met in a professional and courteous manner.
- Education: Secondary (high) school graduation certificate.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: Fluency in English.
- Work Hours: 30 to 35 hours per week.
