Customer Success Specialist
2 months ago
Job Summary
We are seeking a highly skilled Customer Success Specialist to join our team at Collage HR. As a key member of our organization, you will be responsible for ensuring the successful implementation and adoption of our software platform by our clients.
Key Responsibilities
- Client Onboarding: Collaborate with cross-functional teams to facilitate the onboarding of new clients onto our platform, leveraging your technical knowledge to drive successful implementation projects.
- Technical Support: Provide expert technical support to clients, resolving complex issues and ensuring seamless platform usage.
- Documentation and Training: Develop and deliver high-quality documentation and training materials to ensure clients have the necessary knowledge to maximize platform benefits.
- Communication and Collaboration: Act as a liaison between clients and internal teams, representing client needs to inform product development and drive sales and delivery process improvements.
Requirements
- Proven Experience: Minimum 2 years of experience in client support, delivery, or technical account management.
- Technical Skills: Strong understanding of software platforms, data analysis, and technical documentation.
- Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
- Business Acumen: Strong business acumen, with the ability to understand client needs and develop solutions to drive business growth.
Why Collage HR
- Opportunity to Grow: Join a rapidly growing organization with opportunities for professional development and career advancement.
- Autonomy and Flexibility: Work in a dynamic environment with a high degree of autonomy and flexibility.
- Collaborative Culture: Be part of a collaborative and inclusive culture that values diversity and innovation.
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