Customer Success Enablement Specialist

2 weeks ago

Toronto, Ontario, Canada CLIO Full time
Join Our Team as a Customer Success Enablement Specialist

We are seeking a highly skilled and motivated Customer Success Enablement Specialist to join our team at Clio. As a key member of our Revenue Enablement team, you will play a critical role in supporting the Customer Success organization with the tools, technology, content, training, process, and support necessary to do their jobs effectively and meet revenue targets.

Key Responsibilities:
  • Develop world-class enablement content that supports Customer Success roles
  • Create and maintain documentation on CS processes, best practices, policies, playbooks, etc.
  • Improve, refine, and maintain existing content
  • Develop and manage the CS content library
  • Collaborate with Enablement, Customer Success, and Operations to identify highest-impact content priorities
  • Orchestrate roll-out and adoption of enablement content
  • Implement and track metrics to understand engagement with enablement content
  • Assist with integration and utilization of tools within the CS technology stack
  • Partner with Revenue leadership to create continuous learning content needed to support the Customer CS teams
  • Deliver virtual and live onboarding and continuous education sessions across CS roles
  • Serve as subject matter expert for Service Cloud, Zendesk, ChurnZero, and other CS tech stack tools
  • Stay up to date on enablement and CS best practices
  • Recommend and implement solutions to address knowledge gaps
  • Assist and support Revenue Enablement initiatives as needed
Requirements:
  • 2+ years of experience in customer success enablement
  • Customer Success experience is a plus
  • Experience with facilitation, content creation, and building engaging learning required
  • A self-starter
  • Commitment to learning and staying up to date on industry best practices
  • Ability to manage projects from conception to completion
  • Strong presentation and written communication skills
  • Collaborative, creative, and accountable business partner
  • Ability to effectively manage deadlines, ambiguity and change
  • Strong strategic, conceptual, and decision-making skills
  • Innovative
What We Offer:
  • Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
  • Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day
  • Flexible time off policy, with an encouraged 20 days off per year
  • $2000 annual counseling benefit
  • RRSP matching and RESP contribution
  • Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

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