Hospitality Operations Manager

4 weeks ago

Calgary, Alberta, Canada Super 8 Calgary Airport Full time

Position Overview: We are seeking a motivated Hospitality Operations Manager to oversee our Super 8 Calgary Airport location.

About Us: At the Shirin Group, we value individuals who are approachable, hospitable, and vibrant; those who continuously seek opportunities to enhance revenue while ensuring every guest has a memorable experience.

Role Purpose: The primary goal of the Hospitality Operations Manager is to ensure that all hotel operations are seamlessly coordinated to surpass guest expectations. This role demands an exceptional service-oriented personality with a proactive, hands-on approach. We are looking for an engaged and involved leader who is flexible with their schedule, including availability for nights, weekends, and holidays. You will be responsible for staffing and managing shift coverage as needed.

Key Responsibilities:
  • Oversee the financial performance of the hotel by effectively managing expenses and optimizing revenue through strategic sales initiatives.
  • Maintain a flexible schedule, including nights, weekends, and holidays as necessary.
  • Provide shift coverage across various departments as required.
  • Demonstrate effective multitasking abilities.
  • Regularly inspect facilities, food and beverage areas, guest accommodations, public spaces, and exterior grounds to ensure cleanliness and order.
  • Ensure compliance with company and brand standards.
  • Facilitate staff training to meet brand standards.
  • Adhere to corporate policies and established operational procedures while exceeding guest expectations by providing a safe, secure, and high-quality experience.
  • Achieve 100% Brand Compliance and top quality assurance ratings.
  • Recruit, select, train, and manage team members to deliver exceptional guest service and quality offerings that drive revenue and profitability.
  • Possess outstanding operational and owner relations experience.
  • Manage inventory tracking, ordering, and cost control across all departments.
  • Exhibit highly developed communication skills (both written and verbal) to interact with executives at all organizational levels – including owners, employees, and guests.
  • Maintain a hands-on approach while overseeing all departments, including front office, housekeeping, breakfast service, and maintenance.
  • Lead the hotel's sales initiatives to generate revenue opportunities by conducting sales calls and building relationships with key accounts.
  • Prepare weekly and monthly sales and property management reports.
  • Demonstrate knowledge and proficiency in various computer software applications, property management systems, and reservation systems.
  • Be detail-oriented in all aspects of the role.
Minimum Qualifications:

At least 2 years of prior experience in Hotel Management is required.

Experience with Wyndham or Choice Hotels is considered an asset.

Job Types:

Full-time, Permanent

Schedule:
  • Monday to Friday
  • Weekends as needed
Experience:
  • Hotel Management: 2 years (required)
Work Location:

In person

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