Hospitality Operations Manager
4 weeks ago
Position Overview: We are seeking a dedicated Hospitality Operations Manager to oversee our Super 8 Calgary Airport.
About Us: At the Shirin Group, we value individuals who are personable, inviting, and vibrant; those who continuously seek opportunities to enhance revenue while ensuring every guest enjoys a memorable stay.
Role Purpose: The primary objective of the Hospitality Operations Manager is to ensure all hotel operations are executed seamlessly to surpass guest expectations. This role demands an exceptional service-oriented personality with a proactive approach. We are in search of an engaged and hands-on Manager who is flexible with their schedule, including nights, weekends, and holidays. You will be responsible for staffing and managing shift coverage as needed.
Key Responsibilities:- Oversee the financial performance of the hotel by effectively managing expenses and optimizing revenue through strategic sales initiatives.
- Maintain a flexible schedule, accommodating nights, weekends, and holidays as required.
- Provide shift coverage across various departments as necessary.
- Demonstrate effective multi-tasking abilities.
- Regularly inspect facilities, food and beverage areas, guest accommodations, public spaces, and outdoor grounds to ensure cleanliness and order.
- Ensure compliance with company and brand standards.
- Facilitate staff training to meet brand standards.
- Adhere to corporate policies and established operational procedures while exceeding guest expectations by providing a safe and high-quality experience.
- Achieve 100% Brand Compliance and top Quality Assurance ratings.
- Recruit, select, train, and manage staff to deliver exceptional guest service and quality offerings that drive revenue and profitability.
- Possess strong operational and owner relations experience.
- Manage inventory tracking, ordering, and cost control across all departments.
- Exhibit highly developed communication skills (both written and verbal) to engage with executives at all organizational levels – including owners, employees, and guests.
- Take a hands-on approach to oversee all departments, including front office, housekeeping, breakfast services, and maintenance.
- Lead the hotel’s sales initiatives to generate revenue opportunities by conducting sales calls and nurturing relationships with key accounts.
- Prepare weekly and monthly sales and property management reports.
- Demonstrate proficiency in various computer software applications, property management systems, and reservation systems.
- Maintain a detail-oriented approach.
At least 2 years of prior experience in Hotel Management is required.
Experience with Wyndham or Choice Hotels is considered an asset.
Job Types:Full-time, Permanent
Schedule:- Monday to Friday
- Weekends as needed
- Hotel Management: 2 years (required)
In person
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