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Hospital Operations Assistant

2 months ago

Calgary, Alberta, Canada VCA Canada Full time

Job Summary

VCA Canada is seeking a skilled and compassionate Veterinary Support Specialist to join our team. As a key member of our hospital staff, you will play a vital role in ensuring the efficient and effective daily operation of our facility.

Key Responsibilities

  • Assist veterinary staff with various tasks and treatments, providing exceptional care and support to our patients and their families.
  • Create a warm and welcoming environment for our clients and their pets, fostering a positive and low-stress atmosphere.
  • Perform general housekeeping duties, maintaining the cleanliness and organization of our reception area, pet holding areas, and common spaces.
  • Utilize your compassion and nurturing attitude to provide top-notch customer service, responding to client needs and concerns with empathy and professionalism.
  • Remain calm and composed in stressful situations, adapting to changing circumstances with ease and efficiency.
  • Take initiative to complete tasks independently, demonstrating a strong work ethic and commitment to excellence.
  • Assist with admitting and discharging pet patients, processing invoices and payments, and scheduling appointments with accuracy and attention to detail.
  • Develop strong relationships with clients, referring veterinarians, and internal office staff, providing exceptional communication and interpersonal skills.
  • Participate in ongoing training and professional development, staying up-to-date on the latest veterinary services and medical office procedures.

Requirements

  • Previous customer service or front desk experience in a healthcare or hospitality setting.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Ability to remain calm and composed in stressful situations, adapting to changing circumstances with ease and efficiency.
  • Compassion and nurturing attitude, with a strong commitment to providing exceptional customer service.

What We Offer

  • A competitive salary and benefits package, including a 5% RRSP employer match program.
  • A caring culture of wellness and appreciation, with opportunities for professional development and growth.
  • A generous uniform allowance and access to exclusive discounts and perks.
  • A comprehensive training program, with ongoing support and guidance from our experienced team.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.