Travel Industry Representative

2 months ago

Red Deer, Alberta, Canada CB Canada Full time

Job Summary:

CB Canada is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Travel Planning: Assist customers in planning their travel, including booking reservations, quoting fares, and providing information on routes and schedules.
  • Payment Processing: Process payments, handle cash, and assist with online booking processes.
  • Office and Cleaning Duties: Perform a variety of office and cleaning duties to maintain a clean and organized work environment.

Requirements:

  • Previous Customer Service Experience: A minimum of 1 year of experience in a customer-facing role.
  • Availability: Must be available to work a variety of shifts, including evenings and weekends.
  • Communication Skills: Excellent oral and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Problem-Solving Skills: Superior problem-solving and decision-making skills, with the ability to think critically and resolve issues efficiently.
  • Technical Skills: Proficient in Microsoft Office and the use of a computer, with the ability to learn and adapt to new technology.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and supportive work environment.

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