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Bilingual Customer Service Representative

2 months ago

Mississauga, Ontario, Canada John Brooks Company Full time
About the Role

We are seeking a highly skilled and experienced Bilingual Customer Service Representative to join our team at John Brooks Company. As a key member of our Inside Sales team, you will be responsible for providing exceptional customer service and support to our clients across Canada.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner, ensuring a high level of customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Collaborate with internal teams to ensure seamless order processing and delivery.
  • Provide technical support and guidance to customers, escalating complex issues to senior team members as needed.
  • Stay up-to-date with product knowledge and industry trends to provide informed solutions and recommendations.
Requirements
  • College diploma in a related field or equivalent work experience.
  • Strong written and verbal communication skills in both French and English.
  • Minimum 1-3 years of experience in B2B customer service or a related field.
  • Advanced computer skills, including proficiency in Microsoft Office Suite.
  • Excellent interpersonal and communication skills, with the ability to work effectively in a team environment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.