Bilingual Technical Support Specialist

2 months ago


Fredericton, New Brunswick, Canada CB Canada Full time
Technical Support Agent - French and English

We are seeking a highly motivated and detail-oriented Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing exceptional customer service to our clients through phone, email, and chat support.

Key Responsibilities:
  • Provide technical support to customers in French and English
  • Respond to access requests, software updates, password resets, and external laptop connections
  • Manage the creation, resolution, and follow-up of tickets
Requirements:
  • Experience or studies in Technical Support
  • Ability to speak, read, write, and understand French and English (fully bilingual)
  • Experience in a call centre environment
  • Ability to work days, evenings, overnights (24/7 rotational schedule)
What We Offer:
  • Free training to upgrade your skills, including a free college tuition program
  • Medical, dental, vision, 401k
  • Weekly pay with direct deposit
  • 24/7 Manpower customer care support
  • Dedicated Career Partner to help you achieve your career goals
  • Voted #1 best places to work by Glassdoor 2021

At ManpowerGroup, we are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunity to access our services. We will work with you to meet your needs and provide accommodations as required.



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