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Optical Associate

2 months ago


Penticton, British Columbia, Canada FYidoctors Full time
About the Role

We are seeking a highly skilled and customer-focused Optical Associate to join our team at FYidoctors. As an Optical Associate, you will play a critical role in delivering world-class service to our patients, providing exceptional customer experiences, and contributing to the growth and success of our organization.

Key Responsibilities
  • Provide expert advice to clients on eyewear choices, ensuring they receive the best value and quality.
  • Inform patients about advances in corrective eyewear solutions and assist with frame selection to meet their aesthetic and performance needs.
  • Interpret optical prescriptions and perform frame and facial measurements to ensure correct fit and positioning of new eyewear.
  • Place contact lens orders and assist with fittings.
  • Communicate with patients in person, by phone, and by email.
  • Manage appointment bookings, prescription printouts, and billing and payments.
  • Warmly greet patients as they enter our clinic.
  • Uphold excellent customer service standards using your charisma and problem-solving skills.
Requirements
  • Previous experience in a customer-facing, preferably retail environment.
  • Previous optical experience is considered an asset.
  • Passionate about customer service.
  • A high level of comfort using technology and computers.
  • A great communicator who can provide exceptional patient care.
  • Able to multi-task in a fast-paced environment.
About FYidoctors

FYidoctors is Canada's largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients. We are committed to being more than just a workplace, emphasizing opportunity, diversity, equity, and inclusion. At FYidoctors, you'll have a meaningful impact on people's lives and have fun doing it.

We are proud to be an equal opportunity employer and are happy to provide accommodations or adjustments, should they be required, at any point in the application process. Whether it's extra preparation time, micro breaks during interviews, accessible communication supports, or technology aids, your comfort and success are important to us.