Optical Associate

FYidoctors is Canada's largest and most technologically advanced eyecare provider. Our purpose is to enhance the lives of our patients.

We are seeking a highly skilled and customer-focused Optical Associate to join our team at our Penticton Skaha Lake clinic. As an Optical Associate, you will play a critical role in delivering world-class service to our patients and helping us achieve our mission of enhancing the lives of our patients.

• Educate clients about the best eyewear choices for their lifestyle, ensuring they receive the best in value and quality
• Inform patients about advances in corrective eyewear solutions as well as assist with the selection of frames to suit their aesthetic and performance needs
• Interpret optical prescriptions as written by an optometrist
• Perform frame and facial measurements to ensure correct fit and positioning of new eyewear and perform repairs and adjustments to returning patients'
• Place Contact Lens orders and assist with fittings
• Communicate with patients in person, by phone, and by email
• Bill the patient, their medical service provider, and other third parties
• Manage appointment bookings, prescription printouts, and billing and payments
• Warmly greet patients as they enter our clinic
• Uphold excellent customer service standards using your charisma and problem-solving skills

• Previous experience in a customer-facing, preferably retail environment preferred
• Previous optical experience is considered an asset
• Passionate about customer service
• A high level of comfort using technology and computers
• A great communicator who can provide exceptional patient care
• Able to multi-task in a fast-paced environment

• Excellent wages including quarterly bonuses (for qualifying clinics)
• A comprehensive benefits package that includes outstanding optical coverage
• Rapid and continued growth, ensuring a constantly challenging and rewarding environment
• A workplace culture that fosters a sense of collaboration
• Ongoing training and development opportunities to help you develop your career
• A competitive compensation package that includes a base pay of $18-$19 per hour, considering factors like experience, skills, and qualifications

We are committed to being more than just a workplace, emphasizing opportunity, diversity, equity, and inclusion. At FYidoctors, you'll have a meaningful impact on people's lives and have fun doing it.

We appreciate your interest in FYidoctors and hope it didn't take too much time to apply. An actual human will review your qualifications and let you know if there's interest in moving forward. If there is, we'll follow up with more information. If there may not be a fit at this time, you'll receive a message that we hope isn't too impersonal. Please don't feel discouraged. We will have other opportunities.