Global IT Technical Leader

4 days ago

Longueuil, Quebec, Canada Héroux-Devtek Full time
About Héroux-Devtek

Héroux-Devtek is a leading manufacturer of landing gear and flight critical components for the aerospace industry. With a strong presence in North America and Europe, the company is known for its innovative production systems and commitment to quality.

Job Summary

We are seeking an IT Global Tech Leader to join our team. This role will be responsible for collaborating with colleagues to establish and implement a global vision and strategy for the evolution of our technological solutions. The ideal candidate will have a strong background in manufacturing and a passion for learning.

Main Responsibilities
  • Manage and lead a team of technical support specialists
  • Ensure timely and effective resolution of customer issues and inquiries
  • Develop and optimize processes and workflows to improve efficiency and effectiveness of technical support operations
  • Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement
  • Work closely with other IT and Business teams to address customer needs and improve products/services
Requirements
  • Good communication skills in both English and French, verbally and in writing
  • Ability to manage multiple tight deadlines and manage internal customer expectations
  • Results-oriented with strong problem-solving capabilities
  • Ability to manage, organize, and complete workload autonomously
  • Flexible and able to adapt to a constantly changing environment
What We Offer
  • Competitive salaries linked to performance and hybrid working hours
  • A comprehensive group insurance plan and a very competitive pension plan
  • Support for the payment of contributions to the professional order or relevant certifications & Trainings
  • Funding for additional technical, linguistic, and behavioral training relevant to the role and development

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