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Global IT Technical Leader

2 months ago

Longueuil, Quebec, Canada Héroux-Devtek Full time
About Héroux-Devtek

Héroux-Devtek is a leading manufacturer of landing gear and flight critical components for the aerospace industry. With a strong presence in North America and Europe, the company is committed to delivering innovative solutions to its customers.

Job Summary

We are seeking an IT Global Tech Leader to join our team. As a key member of our IT department, you will be responsible for developing and implementing a global vision and strategy for our technological solutions. You will work closely with our IT and business teams to address customer needs and improve our products and services.

Main Responsibilities
  • Manage and lead a team of technical support specialists
  • Ensure timely and effective resolution of customer issues and inquiries
  • Develop and optimize processes and workflows to improve efficiency and effectiveness of technical support operations
  • Monitor and analyze key performance indicators (KPIs) to assess team performance and identify areas for improvement
  • Work closely with other IT and business teams to address customer needs and improve products and services
Requirements
  • Good communication skills in both English and French, verbally and in writing
  • Ability to manage multiple tight deadlines and manage internal customer expectations
  • Results-oriented with strong problem-solving capabilities
  • Ability to manage, organize, and complete workload autonomously
  • Flexible and able to adapt to a constantly changing environment
What We Offer
  • Competitive salaries linked to performance and hybrid working hours
  • A comprehensive group insurance plan and a very competitive pension plan
  • Support for the payment of contributions to the professional order or relevant certifications and trainings
  • Funding for additional technical, linguistic, and behavioral training relevant to the role and development

We thank all applicants for their interest; however, only those under consideration will be contacted. Héroux-Devtek is an equal opportunity employer.