Front of House Assistant Manager

4 weeks ago

Blue River, Canada Mike Wiegele Helicopter Skiing Full time

About Mike Wiegele Helicopter Skiing

We are a leading resort in Blue River, BC, offering a unique experience for our guests. Our team is passionate about providing exceptional customer service and creating unforgettable memories.

Job Description:

We are seeking a highly motivated and experienced Front of House Assistant Manager to join our team. As a key member of our F&B department, you will be responsible for leading our team to deliver exceptional customer service and drive revenue growth.

Key Responsibilities:

  • Lead and direct a team of hospitality professionals to deliver exceptional customer service
  • Develop and implement strategies to drive revenue growth and improve operational efficiency
  • Collaborate with the Front of House Manager to ensure seamless operations and high-quality service
  • Manage and maintain high standards of customer service, employee engagement, and shareholder return
  • Work closely with the Executive Chef to develop and implement menus and food service strategies
  • Develop and maintain standards for all FOH food and beverage operations
  • Responsible for attaining beverage cost of sales goals and overseeing ordering, inventories, and beverage controls
  • Active member of the F&B operation meetings and resort leadership group meetings
  • Liaise with all departments to ensure clear communication and understanding between departments
  • Develop expertise in the point-of-sale system (Micros) and manage software as necessary
  • Consistently offer professional, friendly, and engaging service
  • Handle guest concerns and react quickly and professionally
  • Assist in training all resort F&B colleagues
  • Balance operational, administrative, and colleague needs
  • Attend regularly scheduled departmental meetings
  • Have full knowledge of all menus
  • Assist in managing and adhering to the departmental budget
  • Oversee all liquor inventory, transfers, and other procedures
  • Embrace all policies, procedures, and service standards
  • Follow all safety and sanitation policies when handling food and beverage
  • Conduct month-end inventory with beverage team

Qualifications and Requirements:

  • Energetic, enthusiastic, and self-motivated
  • Excellent interpersonal and communication skills
  • Minimum 3 years of F&B management experience, preferably in a hotel/resort setting
  • Excellent knowledge of food and beverage products, marketplace trends, and service standards
  • Computer literacy required in POS systems and Microsoft Office
  • Strong organizational and administrative skills
  • Hotel and Restaurant Management Diploma/Degree an asset
  • Experience in banquet and event planning an asset
  • Serving experience (3-5 years)
  • Serving it Right certification
  • FOODSAFE certification
  • Demonstrated ability to lead and direct a team
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques
  • Knowledge of a second language (preferably German): spoken & written
  • WSET 2 or equivalent experience an asset

Compensation:

Starting at $26 per hour based on qualifications and experience, plus auto gratuities, season completion bonus $1 per hour

Equal Opportunity:

Mike Wiegele Helicopter Skiing is committed to providing equal treatment with respect to employment according to the prohibited grounds of discrimination as established under human rights legislation. Mike Wiegele Helicopter Skiing ensures that all employees have meaningful employment that is ethical, fair, and free from discrimination or harassment. This commitment extends to the hiring process and throughout the course of employment.

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