Front of House Ambassador

2 weeks ago

Blue River, Canada Mike Wiegele Helicopter Skiing Full time

Job Overview

We are seeking a highly motivated and experienced Front of House Assistant Manager to join our team at Mike Wiegele Helicopter Skiing.

Key Responsibilities

  • Maximize revenues by communicating regularly with the Food and Beverage Team to implement agreed upon strategies, practices, and promotions.
  • Continuously analyze the Food and Beverage operations to develop and implement new proposals positively affecting revenues, expenses, productivity, and efficiencies.
  • Work with the Front of House Manager to oversee the continuous review and updating of service training and leadership development.
  • Directly responsible for the following areas regarding guest satisfaction: employee engagement, shareholder return, and the health and safety of staff and guests.
  • Work with supervisors to ensure that the weekly schedule is completed accurately and in a timely fashion.
  • Work together with the Executive Chef on all areas pertaining to menus and food service.
  • Develop and maintain standards for all FOH food and beverage operations.
  • Responsible for attaining beverage cost of sales goals by overseeing ordering, inventories and beverage controls for the entire division, alongside the Sommelier, maintaining the development of the resort's wine collection.
  • Be an active member of the F&B operation meetings; be an active member in the resort leadership group meetings.
  • Liaise with all departments to ensure that there is clear communication and understanding between the departments.
  • Develop expertise in the point-of-sale system (Micros) and manage software as necessary ensuring front of house areas are clean and well maintained - maintain effective preventative maintenance program for all areas related to Food and Beverage.
  • Consistently offer professional, friendly, and engaging service.
  • Handle guest concerns and react quickly and professionally.
  • Assist in training all resort F&B colleagues.
  • Balance operational, administrative and colleague needs.
  • Attend regularly scheduled departmental meetings.
  • Have full knowledge of all menus.
  • Assist in managing and adhering to the departmental budget.
  • Oversee all liquor inventory, transfers and other procedures.
  • Embrace all policies, procedures and service standards.
  • Follow all safety and sanitation policies when handling food and beverage.
  • Conduct month end inventory with beverage team.

Requirements and Qualifications

  • Energetic, enthusiastic and self-motivated.
  • Must possess excellent interpersonal and communication skills and possess the ability to handle many spinning plates while remaining calm.
  • Minimum 3 years of F&B management experience, preferably in a hotel/resort setting.
  • Excellent knowledge of food and beverage products, marketplace trends and service standards essential.
  • Computer literacy required in POS systems and Microsoft Office.
  • Strong organizational and administrative skills.
  • Hotel and Restaurant Management Diploma/Degree an asset.
  • Experience in banquet and event planning an asset.
  • Serving experience (3-5 years).
  • Serving it Right certification.
  • FOODSAFE certification.
  • Demonstrated ability to lead and direct a team.
  • Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
  • Knowledge of a second language (preferably German): spoken & written.
  • WSET2 or equivalent experience an asset.

Compensation

Starting at $26 per hour based on qualifications and experience, plus auto gratuities, season completion bonus $1 per hour.

Equal Opportunity

Mike Wiegele Helicopter Skiing is committed to providing equal treatment with respect to employment according to the prohibited grounds of discrimination as established under human rights legislation. Mike Wiegele Helicopter Skiing ensures that all employees have meaningful employment that is ethical, fair, and free from discrimination or harassment. This commitment extends to the hiring process and throughout the course of employment.

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