Qwalayu House Manager

3 months ago

Campbell River, Canada Children's Health Foundation of Vancouver Island Full time

We have an exciting opportunity at Q̓ʷalayu House in Campbell River, one of our Home Away from Homes. We are looking for a new House Manager to join our passionate and dedicated team. Reporting to the Associate Director of Programs, the House Manager is responsible for managing the house in accordance with the strategic and operational direction set out by the Foundation. The Manager supervises a team of Home Coordinators and ensures that Q̓ʷalayu House is an inclusive and welcoming home for families who have children receiving health care in Campbell River. This position also ensures the safe and efficient operations of Q̓ʷalayu House which, in addition to the day-to-day operations, includes leading a team of Home Coordinators, overseeing the grounds and house maintenance and managing small projects.

The Manager participates in broader Foundation team meetings, training, and special initiatives. This position serves as one of the public faces of Children’s Health Foundation of Vancouver Island (CHFVI) and is expected to model the values and vision of the Foundation.

**House Management**
- Provide regular reporting on overall house responsibilities to the Associate Director of Programs.
- Ensure that the house appropriate staples and supplies inventory is maintained.
- Manage overall maintenance and cleaning activities, including completing daily cleaning and laundry during assigned shift.
- Monitor, adapt, and implement annual preventative maintenance plan for the house.
- Follow fire and emergency protocols and conduct regular drills.
- Manage the safety and security of the home including creating and decommissioning key cards, maintaining log of issued/decommissioned cards for each stay.
- Management of all small house related projects.
- Notify Associate Director of Programs of issues that may have broad implications such as critical incidents, community stakeholder relations, and operational issues.
- Responsible for tracking grocery gift cards including usage, balances, and reporting.
- Participate in the development of the annual house budget.
- Manage the expenses and accounts receivables for the house using the Foundation’s approved processes and systems.

**Guest Management**
- Liaise with referring professionals and the CHF Bear Essentials Program on room bookings and adhere to service/program eligibility guidelines for families.
- Provide guest orientation upon arrival, assign room and guest key(s).
- Promote house rules and policies including adhering to maximum length of stay requirements, and handling issues that arise with guests in a professional manner.
- In consultation with or as directed by the Associate Director of Programs, liaise with community service providers regarding requests for any atypical stay and/or request of additional individual support of guests.
- Ensure the protection and privacy of confidential guest information, including securely storing information/documents.
- Notify the Associate Director of Programs and Human Resources Manager of critical incidents and complete critical incident reports within 24 hours.
- Invoice third parties and follow up on outstanding accounts receivable from families.
- Maintain up to date records in the FERN database, prepare and submit reports as required.

**Team Management & Administration**
- In collaboration with the Associate Director of Programs and Human Resources Manager, participate in the recruitment of employees.
- Notify the Associate Director of Programs of employee needs and concerns.
- Ensure all new hires complete the house specific orientation, training, and handbook review.
- Inspire and engage team embers through a positive management style and demonstrate behaviours that promote a culture of caring and responsibility.
- Ensure the protection and privacy of confidential employee information, including securely storing information/documents.
- Lead, guide, and supervise employees, creating an environment that fosters growth, development, knowledge sharing, and recognition.
- Complete probationary and annual performance reviews and consult the Associate Director of Programs regarding training and development needs of the team.
- Consult Human Resources on the management of employee performance concerns and any related progressive discipline, up to and including terminations.
- Update the house handbook to ensure protocols and guidelines meet operational expectations and human resource legislative requirements.
- Ensure employee injuries are reported to Human Resources within 24 hours.
- Consult the Associate Director of Programs and the Human Resources Manager regarding any employee requests for accommodation.
- Prepare monthly team schedule and ensure coverage for absences, submit timesheets to payroll services for processing, and notify finance of payroll concerns.
- Work unfilled and emergency shifts as required.
- Support and work collaboratively with the Fund Development team and the in-house Fund De

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