Front-End Service Manager

1 month ago

Brantford, Ontario, Canada Michaels Full time

Store - BRANTFORD, ON

Enhance the shopping experience by overseeing and executing efficient front-end operations while ensuring customer satisfaction. Spearhead omnichannel initiatives and uphold store recovery standards to fulfill our Brand Promises. Provide exceptional customer service.

  1. Support the Store Manager in enforcing adherence to Standard Operating Procedures (SOPs) and Company initiatives to guarantee compliance with relevant laws and regulations; ensure the implementation of Company policies and standards; hold the team accountable for store conditions and performance.
  2. Ensure compliance with all front-end policies and procedures; meet your KPIs and guide your team to achieve their individual KPIs.
  3. Plan and oversee the execution of in-store events and classes in alignment with Company programs.
  4. Lead omnichannel initiatives effectively.
  5. Manage and implement shrink and safety protocols.
  6. Assist with cash management and bank deposits.
  7. Support inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as necessary.
  8. Facilitate the onboarding process for new Team Members.
  9. Train, monitor, and mentor the customer experience team (sales floor and cashier) to drive results; engage in the performance management process; promote Talent Development within your team; leverage leadership competencies for ongoing self-improvement.
  10. Act as Manager on Duty (MOD).
  11. Engage with others in a respectful and accepting manner; maintain a positive attitude even in challenging situations; foster commitment to the organization's vision and values; project a positive image; and serve as a role model for peers.
  12. Recognize customers, assist in locating products, and provide effective solutions.
  13. Participate in the unloading and stocking processes to ensure compliance with truck standards and completion within budget.
  14. Cross-train in Custom Framing sales and production.
  15. In select stores without a Framing Manager, responsibilities may also include delivering high-quality custom framing solutions to customers on schedule by planning and managing the completion of the framing workload in collaboration with the Store Manager.
Additional duties as assigned
Preferred Knowledge/Skills/Abilities
  1. Experience in retail management is preferred.
Physical Requirements
  1. Ability to stand for extended periods.
  2. Ability to navigate throughout the store.
  3. Regular bending, lifting, carrying, reaching, and stretching.
  4. Capability to lift heavy boxes and access high shelves using ladders or similar equipment.
  5. If assistance is needed to perform these essential job functions, please consult your supervisor to explore potential reasonable accommodations.
Work Environment
  1. Public retail store environment serving customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks; the frame shop includes glass-cutting and heat-press equipment; work hours may include evenings, weekends, and early mornings.

Applicants must meet federal, provincial, and local legal requirements for the position.

Join us in supporting the Makers community where innovation and teamwork converge to fulfill exciting missions.

Michaels is an Equal Opportunity Employer, committed to fostering an inclusive environment for all Team Members and Makers to create, innovate, and thrive together.

For a comprehensive overview of benefits, please visit Michaels Benefits.


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