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Customer Experience Manager
2 months ago
Key Responsibilities:
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements;
* Ensure all front-end policies and procedures are followed;
* Plan and lead the execution of class and in-store events in accordance with Company programs;
* Lead the omnichannel processes;
* Manage and execute shrink and safety programs;
* Assist with cash reconciliation and bank deposits;
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed;
* Assist with the onboarding of new Team Members;
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results;
* Participate in the performance management process;
* Support Talent Development of your team;
* Serve as Manager on Duty (MOD);
* Interact with others in an accepting and respectful manner;
* Remain positive and respectful, even in difficult situations;
* Promote commitment to the organization's vision and values;
* Project a positive image; and serve as a role model for others;
Preferred Knowledge/Skills/Abilities:
* Retail management experience preferred;
Physical Requirements:
* Ability to remain standing for long periods of time;
* Ability to move throughout the store;
* Regular bending, lifting, carrying, reaching, and stretching;
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment;
Work Environment:
* Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings;
We are an equal opportunity employer and welcome applications from diverse candidates.
If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
We're here for the Makers Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
To review a comprehensive list of benefits, please visit Michaels Benefits
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