Care Transitions Coordinator- Patient Flow Specialist
1 month ago
Care Transitions Coordinator- Patient Flow
Job Summary
We are seeking a highly skilled Care Transitions Coordinator- Patient Flow to join our team at North York General Hospital. As a key member of our Patient Flow department, you will play a critical role in coordinating and facilitating patient transitions from admission to discharge, ensuring seamless care and optimal patient outcomes.
Key Responsibilities
- Coordinate patient admissions, discharges, transfers, and transitions using NYGH's flow and access tools, standards, and protocols.
- Facilitate the appropriate placement of patients through collaboration with hospital clinical and non-clinical teams, including daily patient placement meetings.
- Assess patient transition needs and challenges, and identify and mitigate barriers to appropriate patient discharge and care transitions.
- Support discharge planning and workflow optimization for Resource Matching and Referrals (RM&R), iPlan Platform, Alternate Level of Care (ALC) patients, and integrated care models.
- Capture and track data related to patient flow and transitions operations, and develop KPIs to evaluate performance.
- Verify, correct, and submit data and compliance reports pertaining to NYGH's patient flow activities, occupancy, ALC, etc.
Requirements
- Undergraduate degree in a healthcare discipline required.
- Current member and in good standing with a professional college required.
- Minimum 3 years' recent clinical experience in an acute care hospital setting required.
- Project Management (PMP Certification) and Lean Six Sigma certification preferred.
- Ability to work independently and effectively to assess patients' placement needs.
- Proven leadership skills.
- Data quality management and performance evaluation.
- Strong facilitation and conflict resolution skills.
- Ability to assess risk and effectively utilize resources to support patient acuity.
- Excellent Microsoft Office applications skills.
- Bilingualism in French/English an asset.
What We Offer
Working at North York General Hospital means being part of a dynamic team of healthcare providers, staff, and volunteers in one of Canada's leading hospitals. This is a Full-time Regular Position with 8 hour shifts, Days and Weekends in Patient Flow department. We offer a highly competitive total compensation package that includes benefits, pension, and vacation.
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