Care Transitions Coordinator- Patient Flow Specialist

4 weeks ago


Toronto, Ontario, Canada North York General Hospital Full time

Job Summary

Care Transitions Coordinator- Patient Flow

At North York General Hospital, we are committed to providing exceptional patient care. We are seeking a highly skilled Care Transitions Coordinator- Patient Flow to join our team.

Key Responsibilities

  • Coordinate and facilitate patient admissions, discharges, transfers, and transitions using NYGH's flow and access tools, standards, and protocols.
  • Work collaboratively with physicians, Bed Control Specialist, Social Workers, LHIN, community providers, and other stakeholders to ensure seamless patient flow.
  • Assess patient transition needs and challenges, and identify and mitigate barriers to appropriate patient discharge and care transitions.
  • Support the discharge planning and workflow optimization for Resource Matching and Referrals (RM&R), iPlan Platform, Alternate Level of Care (ALC) patients, and various integrated and bundled care models.
  • Capture and track data related to patient flow and transitions operations, and develop KPIs to evaluate performance.
  • Verify, correct, and submit data and compliance reports pertaining to NYGH's patient flow activities, occupancy, ALC, etc.

Requirements

  • Undergraduate degree in a healthcare discipline required.
  • Current member and in good standing with a professional college required.
  • Minimum 3 years' recent clinical experience in an acute care hospital setting required.
  • Project Management (PMP Certification) and Lean Six Sigma certification preferred.
  • Excellent communication, facilitation, and conflict resolution skills.
  • Ability to work independently and effectively to assess patients' placement needs.

About North York General Hospital

At North York General Hospital, we put our patients first in everything we do. We are committed to providing safe, timely, appropriate, and integrated care throughout the patient's journey. We are part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, driving the development of a locally integrated health system to serve the community.



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