Fraud Investigation Analyst

3 weeks ago

Calgary, Alberta, Canada Intact Financial Corporation Full time

At Intact Financial Corporation, our employees are central to our mission: assisting individuals, businesses, and communities to thrive during prosperous times and remain resilient during challenges. By joining our team, you become part of a dedicated community of professionals committed to this purpose.

We encourage you to grow and learn while being appreciated for your unique contributions—here, diversity is a valued asset. We promise to support you in achieving your aspirations with the necessary tools, opportunities, and flexibility.

Our hybrid work model strikes a balance between remote work and meaningful in-person collaboration.

About the Position

We are seeking a Fraud Triage Specialist to become a member of our Investigative Services team in Western Canada.

In this role, you will be tasked with evaluating investigative tips and leads related to Auto and Property insurance claims.

Key Responsibilities:

  • Detect indicators of fraud in insurance claims by gathering and analyzing data to ascertain if further investigation is warranted.
  • Perform initial assessments of claim leads across various lines of business (auto and property) by analyzing claims evidence and providing recommendations for further investigation to adjusters and management.
  • Employ fraud analytic tools to scrutinize leads and assess the credibility of the information.
  • Engage in and/or oversee project initiatives, collaborating with members of the Investigative Services and other Claims departments to achieve project objectives.
  • Communicate promptly and respectfully with stakeholders (both internal and external) when making decisions or providing feedback on leads, tips, and projects.
  • Collaborate with internal and external stakeholders to enhance fraud detection strategies, financial tracking, and support business initiatives.
  • Innovate investigative approaches and contribute to artificial intelligence initiatives for claims across all lines of business.
  • Educate and liaise with regular market staff on fraud awareness initiatives.

Qualifications:

  • Experience in claims related to auto, accident benefits, property, or casualty is an asset.
  • Understanding of provincial legislation governing auto insurance.
  • Strong analytical and decision-making capabilities.
  • Excellent communication and time management skills.
  • Proficient written and verbal communication abilities.
  • A positive and proactive attitude.
  • Strong data analysis and creative problem-solving skills.
  • Ability to recognize fraud indicators and develop innovative investigation strategies.
  • Familiarity with artificial intelligence initiatives and their practical applications.
  • Investigative experience in the insurance and/or financial sectors is considered an asset.
  • While Canadian work experience is not required, candidates must be eligible to work in Canada.

What We Offer:

Working with us means you will be empowered to excel and contribute your best every day. Here’s what you can expect as a permanent member of our team:

  • A financial rewards program that acknowledges your achievements.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • A comprehensive flex pension and benefits package, including access to virtual healthcare.
  • Flexible work arrangements.
  • The opportunity to purchase up to 5 additional days off per year.
  • An annual wellness account that encourages an active and healthy lifestyle.
  • Access to resources and tools that support both physical and mental well-being, fostering connections with colleagues.
  • A dynamic workplace learning environment featuring learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks designed to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Supportive leaders and colleagues who will encourage your growth.
  • A Community Impact program, recognizing that your values and contributions to the community are unique and important.

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