Customer Service Representative
2 weeks ago
We are a leading fitness organization dedicated to helping individuals achieve their health and wellness goals. Our team is passionate about providing exceptional customer service and creating a welcoming environment for our members.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a positive experience at our facility.
Key Responsibilities- Member Services: Greet members and guests enthusiastically, ensuring a positive culture at the club.
- Customer Support: Promptly resolve customer inquiries via in-person encounters, phone, and email.
- Account Management: Monitor member check-ins to identify delinquent accounts and ensure timely payment.
- Event Promotion: Promote club events, group fitness classes, and other in-club activities to members and guests.
- Point of Sale: Process retail and concession sales, as well as manage daily cash reconciliation documents.
- Membership Administration: Check in members and guests, distribute membership cards, parking decals, towels, and other materials as needed.
- Availability: Must be available to work closing shifts, including Tuesday-Thursday 5:45pm-10:45pm and Saturday 4:15pm-8:15pm.
- Shifts: Additional shifts will be available for pick-up, ranging from 4-5 hours in length.
- Availability: Must be available at least 3-5 days a week.
- Location: Ideal candidate lives in the UBC area or close to the facility.
- Transportation: Must have reliable transportation or access to a vehicle.
- Physical Demands: Must be able to lift at least 50lbs.
- Communication Skills: Excellent written and verbal communication skills, with a positive attitude and outstanding adaptability.
- Education: High school diploma required.
- Technical Skills: Proficient in Microsoft Office (Word, Outlook, Excel, etc.) and able to take payments and handle cash transactions.
- Teamwork: Able to work alone or in groups, with a willingness to ask questions and learn in a fast-paced environment.
- Language Skills: Must be able to speak English, with the ability to speak other languages an asset.
- Certifications: Basic first aid certification/training required.
- Availability: Must NOT be traveling for more than 7 days over the summer - NO extended time off.
- Team Environment: Positive, rewarding, and collaborative team environment.
- Room to Grow: Room to grow and develop with a locally owned franchise.
- Benefits: Complimentary gym membership, discount on Gold's Gym products and services, and flexible schedule for students.
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