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Customer Service Representative

2 months ago

Vancouver, British Columbia, Canada Intact Financial Corporation Full time

About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Intact Financial Corporation. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Communicate effectively with customers, vendors, and team members via phone, email, and other channels
  • Develop and maintain a thorough understanding of our products and services to provide accurate information and support
  • Work collaboratively with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge

Requirements

  • High school diploma or equivalent required; post-secondary education preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Basic understanding of Microsoft Office applications
  • Flexibility to work a variety of shifts, including evenings and weekends

What We Offer

As a valued member of our team, you can expect a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a positive and inclusive work environment that supports the well-being of our employees.