Customer Service Representative
2 months ago
Purdys Chocolatier is a leading Canadian chocolatier that values connection and joy through the power of chocolate. We are seeking a highly skilled Customer Service Representative to join our Fundraising, Group Savings, and Business Gifting team based in Vancouver, BC.
Key Responsibilities- Validate contact information for existing and new customers
- Contact leads to promote our fantastic sales programs
- Support customers with our online ordering system
- Troubleshoot our website and online ordering system with customers
- Respond to inquiries from customers in a timely manner
- Perform data entry, data organization, and research on new customers
- Provide great customer service and have strong multitasking skills
- Work in a fast-paced environment
- Have basic level of Microsoft Office Suite (Excel) and can work with computer
- Have advanced level of spoken and written English
- Previous telephone customer service experience is an asset
- 30% discount on all products through our online store
- Work with fantastic people who are passionate about creating incredible Purdys moments
- Fun working environment that values work-life balance
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