Customer Service Representative

2 months ago


Vancouver, British Columbia, Canada Purdys Chocolatier Full time
Job Overview

Purdys Chocolatier is a leading Canadian chocolatier that values connection and joy through the power of chocolate. We are seeking a highly skilled Customer Service Representative to join our Fundraising, Group Savings, and Business Gifting team based in Vancouver, BC.

Key Responsibilities
  • Validate contact information for existing and new customers
  • Contact leads to promote our fantastic sales programs
  • Support customers with our online ordering system
  • Troubleshoot our website and online ordering system with customers
  • Respond to inquiries from customers in a timely manner
  • Perform data entry, data organization, and research on new customers
Requirements
  • Provide great customer service and have strong multitasking skills
  • Work in a fast-paced environment
  • Have basic level of Microsoft Office Suite (Excel) and can work with computer
  • Have advanced level of spoken and written English
  • Previous telephone customer service experience is an asset
Benefits
  • 30% discount on all products through our online store
  • Work with fantastic people who are passionate about creating incredible Purdys moments
  • Fun working environment that values work-life balance


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