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Customer Support Specialist

3 months ago

Ottawa, Ontario, Canada Human Care Canada Inc. Full time
Position Overview

We are seeking a dedicated Customer Support Specialist to join our team at Human Care Canada Inc. This role is essential in ensuring our clients receive exceptional service and support.

Qualifications
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 to 3 years in a similar role
Key Responsibilities
  • Resolve customer complaints and address their concerns effectively.
  • Provide accurate information and respond to inquiries from clients.
  • Gather and analyze relevant information to assess client feedback and enhance service delivery.
Technical Skills
  • Proficient in database software
  • Familiar with internet applications
  • Experience with MS Outlook and MS Windows
Safety and Security
  • Must undergo a criminal record check.
Work Environment
  • Ability to maintain attention to detail in a fast-paced setting.
  • Capable of working under pressure and handling repetitive tasks.
Personal Attributes
  • Punctual and reliable
  • Strong client focus and interpersonal skills
  • Excellent verbal and written communication abilities
  • Organized and flexible team player
Screening Criteria
  • Legally authorized to work in Canada
  • Reside near the advertised location
  • Previous experience in customer service
  • Possess required certifications
  • Highest level of education completed
Workplace Benefits
  • Remote work options available
Health Benefits
  • Comprehensive dental plan
  • Disability coverage
  • Health care plan
  • Vision care benefits
Financial Benefits
  • Group insurance options
Long-Term Benefits
  • Long-term care insurance
Additional Perks
  • Free parking
  • Paid time off for volunteering or personal days
  • Permanent position
  • Bilingual work environment
  • 37.5 hours per week