Night Shift Technical Support Specialist
1 month ago
Tecsys Inc. is a digital-first company that offers supply chain solutions to industry leaders in healthcare, hospitals, and pharmacy businesses. We work with industry leaders to transform their supply chains through technology.
About the RoleWe are seeking a Night Shift Technical Support Analyst to join our 24/7 service center. The successful candidate will be available to work weekdays from 1 a.m. to 9 a.m. and will be responsible for providing first and second-level technical support to our customers.
Key Responsibilities- Use analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
- Monitor, progress, and resolve incidents while ensuring customer satisfaction through proactive updates and frequent contact.
- Develop and maintain strong technical expertise on all Tecsys products and devices.
- Adhere to incident and problem management procedures.
- 2+ years of experience in technical support, desktop support, or a similar role.
- Strong proficiency in written and verbal English communication.
- Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management.
- Ability to work in a fast-paced and sometimes stressful environment.
- Strong technical skills and ability to learn new technology easily.
- University, Cegep, or technical degree related to information systems or supply chain.
- Understanding of supply chain concepts in healthcare or complex distribution.
- Knowledge of accounting or finance background as it relates to ERP software.
- Working knowledge of UNIX/LINUX and Windows.
- Firm grasp of structured query language (SQL) and AWS Aurora PostgreSQL.
We are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.
Tecsys Inc. is an equal opportunity employer. Accommodation is available for applicants selected for an interview.
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