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General Manager

2 months ago

Vancouver, British Columbia, Canada Burberry Limited Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our store team at Burberry Limited. As a key member of our retail leadership team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and maintaining a luxury environment that reflects the Burberry brand.

Key Responsibilities
  • Establish a strong brand presence and drive engagement among the store team
  • Monitor, coach, and provide feedback to the store team to deliver excellent customer service
  • Maintain a luxury environment, ensuring excellent execution and maintenance of Visual Merchandising guidelines
  • Drive the use of digital assets to enhance the customer experience
  • Retain and develop talent, leading a high-performing store team
  • Establish a learning culture and maintain a strong connection of the store team to the Burberry brand
  • Advocate product and maintain a strong understanding of product sales performance
  • Nurture customer relationships and establish customer-focused behaviors across the store team
  • Drive store performance and productivity, maintaining a commercial mindset and identifying opportunities to drive sales growth
  • Ensure compliance with all corporate standards, policies, and initiatives
Requirements
  • Demonstrated alignment with the Burberry Store Management behaviors: Service Focused, Leading to Inspire, Commercially Aware, Developing Talent, Driving Excellence, and Local language plus English
  • A passion for and interest in fashion, and a luxury ethos
  • A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites
  • Awareness of local employment and retail legislation
  • Flexible to work as required to meet store needs
  • Experience in a luxury brand or in a luxury service and selling environment
  • Retail Management experience appropriate to the role, to be assessed based on the size and complexity of previous roles
What We Offer

As a General Manager at Burberry Limited, you will have the opportunity to work with a talented team, drive sales growth, and deliver exceptional customer experiences. We offer a competitive salary, commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

Burberry is an Equal Opportunities Employer and treats all applications equally and recruits purely on the basis of skills and experience.