Technical Support Team Leader

4 weeks ago


Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Position Overview

The Technical Support Supervisor plays a crucial role in ensuring that users receive the assistance they need with their technology-related issues. This position involves overseeing a team of technical support professionals while also engaging directly with users to resolve their challenges.

Educational Requirements
  • Completion of post-secondary education, such as College or CEGEP.
Work Environment

The ideal candidate should be open to relocation and thrive in a dynamic, fast-paced environment.

Key Responsibilities
  • Assist users encountering difficulties with their computer systems.
  • Research and implement solutions by consulting user guides, technical manuals, and other relevant documents.
  • Provide training and guidance to users based on identified challenges.
  • Maintain a comprehensive log of problems and solutions for reference by other technical support analysts.
  • Contribute to the redesign of applications and software to enhance user experience.
  • Supervise and mentor other technical support staff within the team.
  • Deliver business systems, network, and Internet support to users as needed.
  • Set up and ensure proper installation of equipment, including cables, operating systems, and software.
Work Conditions
  • Ability to work under pressure and meet tight deadlines.
  • Must be capable of handling heavy loads and maintaining attention to detail.
  • Comfortable with prolonged periods of sitting.
Personal Attributes
  • Strong oral communication skills.
  • A collaborative team player.
Experience Requirements
  • Minimum of 1 year to less than 2 years of relevant experience.
  • This is a permanent position with a work schedule of 35 to 40 hours per week.
  • Work language: English.


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