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IT Support Team Leader

2 months ago

Abbotsford, British Columbia, Canada Charsobe Food Group Ltd Full time
Educational Background
  • Post-secondary education in a relevant field
Work Environment
  • Open to relocation opportunities
Key Responsibilities
  • Assist users facing challenges with their computer systems
  • Refer to user manuals, technical documentation, and other resources to troubleshoot and implement effective solutions
  • Offer guidance and training to users based on identified issues
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support personnel
  • Engage in the enhancement of applications and software
  • Oversee the activities of other technical support staff within the team
  • Deliver support for business systems, networks, and internet services in response to user inquiries
  • Prepare equipment for employee use, ensuring proper installation of cables, operating systems, and necessary software
Work Conditions and Physical Requirements
  • Fast-paced work environment
  • Ability to work under pressure
  • Meet tight deadlines
  • Capable of handling heavy equipment
  • Strong attention to detail
  • Primarily seated work
Personal Attributes
  • Exceptional verbal communication skills
  • Collaborative team player
Professional Experience
  • 1 to 2 years of relevant experience
  • Permanent position
  • Work conducted in English
  • Standard work hours: 35 to 40 hours per week