Global Operations Supervisor

3 weeks ago

Toronto, Ontario, Canada Exchange Bank of Canada Full time

Exchange Bank of Canada (EBC) is a Schedule 1 bank headquartered in Toronto, Canada.

Join a forward-thinking, international bank that values the growth and development of its employees. At EBC, we empower our team members to reach their full potential, providing unique experiences and opportunities for career advancement.

As a leader in wholesale foreign exchange services, EBC offers a comprehensive suite of foreign currency exchange and international payment solutions designed to enhance operational efficiency while delivering exceptional customer service. To learn more, visit our website.

Our Value Statement: We assist our clients in identifying and crafting foreign exchange solutions, employing best practices through outstanding customer service and integrated technology to achieve significant financial and operational efficiencies.

Our Core Values:

  • Client-Centric - We strive to be our clients' preferred choice.
  • Integrity - We uphold the highest standards to foster trust.
  • Team-Oriented - We succeed together.
  • Innovative - We explore new methods to drive change and advance industry technology.
  • Passionate - We are committed to excellence.

Exchange Bank of Canada is looking for a motivated professional with a keen eye for detail to fill the role of Global Operations Supervisor (Banknotes).

Role Overview: The Global Operations Supervisor (Banknotes) is a seasoned and proactive individual responsible for overseeing the bank's international banknote operations. This role encompasses data-driven inventory oversight, management of international vendors, and logistics coordination for secure cash transport.

Key Responsibilities:

Operations & Inventory Oversight:

  • Supervise daily international cash operations, including the execution of banknote transactions.
  • Ensure prompt and precise settlement of international cash dealings.
  • Manage the daily inventory of banknotes, maintaining optimal levels as defined in service level agreements (SLAs).

Logistics Coordination:

  • Oversee logistics for armored carriers, ensuring secure and efficient cash delivery and pickup services in accordance with security protocols.
  • Work with logistics providers to schedule and track shipments while adhering to customs and cross-border regulations.
  • Collaborate with technology teams to enhance tracking capabilities for international shipments.
  • Develop and maintain a pricing framework for international logistics costs as operations expand into new markets.
  • Partner with business development teams to align operational capabilities with market growth objectives.

Continuous Improvement & Reporting:

  • Formulate and implement strategies to boost the efficiency and effectiveness of international cash operations.
  • Work with technology teams to optimize systems and automate processes, leading projects to enhance operational workflows and reduce expenses.
  • Develop, analyze, and monitor key performance indicators (KPIs) to assess inventory and logistics performance, implementing improvements as necessary.
  • Prepare and present regular reports on international cash operations performance.
  • Lead initiatives aimed at refining operational workflows and minimizing costs.

Additional Responsibilities:

  • Engage with internal stakeholders, including treasury, finance, risk management, and compliance teams.
  • Maintain strong relationships with internal stakeholders, correspondent banks, logistics partners, and other external entities.
  • Deliver exceptional customer service and support to clients regarding international cash transactions.
  • Monitor market trends and developments in international cash management.

Leadership:

  • Provide daily leadership and management to the team.
  • Foster a collaborative and positive work environment to enhance employee morale and productivity.
  • Commit to building and nurturing a strong and stable workforce.
  • Effectively recruit, manage, train, and develop talent.
  • Ensure optimal staffing levels and effective management of all team members.
  • Support employees in skill development and career growth.
  • Exhibit outstanding organizational and leadership capabilities, recognizing and cultivating emerging talent.
  • Establish and nurture relationships with key internal and external partners.

Other Considerations:

This job description is not intended to be an exhaustive list of all duties, responsibilities, and activities required of the employee. Responsibilities may change with notice.

Competencies:

  1. Business Acumen
  2. Process Optimization
  3. Quality Decision-Making
  4. Conflict Resolution
  5. Team Building
  6. Functional Management Skills

Required Qualifications:

  • Bachelor's degree in a relevant field
  • A minimum of three years of experience in operations, logistics, or inventory management
  • A minimum of three years in a Senior Team Lead or Associate/Assistant Managerial role
  • Proven ability in decision-making, considering relevant factors and implications to drive positive outcomes.

Position Type/Expected Work Hours:

This is a full-time role. Workdays are Monday through Friday, with occasional evening and weekend hours as needed.

Benefits:

  • A team-oriented culture focused on understanding individual employee needs and growth opportunities
  • Commuter reimbursement for travel expenses
  • Paid time off for designated holidays throughout the year
  • Paid vacation and sick/personal time off
  • Comprehensive health, dental, and vision coverage
  • RRSP with company matching up to 5%

Please attach your resume for submission.

Exchange Bank of Canada is dedicated to providing a fair and inclusive interview process for all candidates. We encourage applications from individuals with disabilities and provide accommodations upon request to ensure full participation in the selection process.

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