Retail Operations Supervisor

4 weeks ago


Toronto, Ontario, Canada Global Wireless Solutions Inc. Full time
Position Overview

As a Retail Operations Supervisor at Global Wireless Solutions Inc., you will play a crucial role in overseeing daily store activities and ensuring exceptional customer service.

Education Requirements
  • Completion of secondary (high) school graduation certificate is mandatory.
Work Environment

This position is set within a dynamic retail environment where you will manage various operational tasks.

Key Responsibilities
  • Delegate tasks to sales personnel effectively.
  • Recruit, train, and develop staff to enhance team performance.
  • Manage inventory orders and ensure stock availability.
  • Authorize merchandise returns as needed.
  • Create and maintain employee work schedules.
  • Engage in selling activities to meet sales targets.
  • Compile reports regarding sales performance, inventory management, and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Maintain organized inventory systems.
  • Supervise and coordinate the activities of sales staff.
  • Handle cash management responsibilities.
  • Conduct performance evaluations for team members.
Supervisory Responsibilities

You will oversee:

  • Retail sales associates and clerks.
  • Staff across various operational areas.
Work Conditions
  • Fast-paced and high-pressure environment.
  • Requires attention to detail and the ability to multitask.
  • Involves a combination of sitting, standing, and walking, with extended periods of standing.
Personal Attributes
  • Strong client focus and interpersonal skills.
  • Excellent verbal and written communication abilities.
  • Highly organized and reliable team player.
  • Demonstrates flexibility and initiative.
Experience

Previous experience in retail management is preferred, with a minimum of 1 month and up to 7 months of relevant experience.

This is a permanent position requiring a commitment of 40 hours per week, with English as the primary working language.



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