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Retail Operations Manager
2 months ago
Location: North York, ON
Company: Vermilion Medical Spa
Job Type: Full-Time, Permanent
Salary: $44/hour, 30 hours weekly
- Lead and Manage the Retail Team: Direct and motivate the retail team to achieve sales goals and provide exceptional customer service.
- Inventory Management: Oversee the ordering, stocking, and merchandising of products to ensure a visually appealing and well-stocked retail area.
- Product Recommendations: Collaborate with spa professionals to recommend products and services tailored to client needs.
- Store Appearance: Ensure the retail area is clean, organized, and reflects the luxury of our brand.
- Sales Strategies: Develop and implement sales strategies, promotions, and events to drive revenue growth.
- Staff Training: Train and mentor staff on product knowledge and effective sales techniques.
- Customer Service: Handle customer inquiries and resolve issues to ensure a positive shopping experience.
- Performance Analysis: Monitor and analyze sales performance, customer feedback, and market trends to optimize operations.
- Supplier Relationships: Maintain strong relationships with suppliers and vendors to ensure the availability of high-quality products.
- Education: A college diploma in business administration or a related field may be required.
- Experience: Proven experience as a Retail Manager or in a similar retail leadership role.
- Leadership Skills: Strong leadership and team management skills.
- Communication Skills: Excellent communication and interpersonal skills.
- Data Analysis: Ability to analyze data and make informed decisions.
- Industry Knowledge: Knowledge of spa or beauty industry products and trends is a plus.
- Technical Skills: Proficient in MS Office and retail management software.
- Flexibility: Ability to work flexible hours, including weekends and holidays.
