Membership Coordinator

1 month ago


Vancouver, British Columbia, Canada Vancouver Aquarium Careers Full time
Job Title: Membership Coordinator

Vancouver Aquarium Careers is seeking a highly motivated and customer-focused Membership Coordinator to join our team. As a key member of our Membership Sales and Service team, you will be responsible for managing membership records, leading sales campaigns, and providing exceptional guest experiences.

Key Responsibilities:
  • Manage membership data and processes to ensure accuracy and integrity
  • Lead and implement membership sales campaigns, collaborating with internal stakeholders
  • Develop and implement membership sales initiatives, including direct sales and upgrades
  • Collaborate with internal departments to create member experiences and activities
  • Ensure efficient processes for membership sales and redemption
  • Provide exceptional guest experiences at the Guest Services Desk
  • Promote membership sales and train Guest Experience Associates
  • Support Admissions and Guest Services with membership issues
Requirements:
  • Post-secondary degree or diploma in a related field
  • 1-3 years of related experience, including supervisory and cash handling
  • Understanding of retail business systems and processes
  • Strong diplomatic and communication skills
  • Excellent customer service experience
Working Conditions:
  • Shared office environment
  • Ability to stand and walk for extended periods
  • Flexibility in schedule, including evenings, weekends, and holidays

Pay Range: $20-$30/hour



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